Sign in | Register

Clear answers to your questions

Welcome to our Frequently Asked Questions section. Here you will find a collection of the most common questions asked by our customers. We have prepared clear and concise answers to help you get the information you need quickly and easily. If you have further questions or need personalised assistance, please do not hesitate to contact us. We are here to help you!

How does the purchasing phase work?

Once you have found the right programme for you, click on the ‘ADD TO CART’ button. At this point, you can choose to view your cart or go directly to checkout by clicking on ‘CHECKOUT’. It is also possible to make a quick payment via Amazon pay, Paypal, Google pay and Apple pay. At the checkout stage, there is the possibility, via the appropriate form, to fill in the information to receive the electronic invoice, which is normally issued within a few hours after the order has been processed. you can choose the most convenient payment method. You will receive your licence key within 5 minutes. In the e-mail you will also receive installation instructions and the official download link for the product

How do I get the licence?

All our products are digital. In the case of a product with a serial code (e.g. Operating Systems) this will be sent to the e-mail address provided to us at the payment stage.

Where can I find the specifications and system requirements for the software?

Each product has specific technical requirements, which you can find next to the description. If you are not sure whether the programme you want to purchase is compatible with your hardware, do not hesitate to contact our specialised team!

What should I do if I need help with the installation?

If you need help with installation, our customer service team will be happy to help! Contact us via chat, e-mail:

Problems downloading or running the program?

If the program does not start or stops downloading, check your antivirus settings and make sure your device is connected to the Internet. The problem could also be caused by the browser, so try changing it. If these solutions do not help, please contact us!

How long will it take to receive the purchased product?

After you have completed payment, your order should arrive immediately in the mailbox you provided. Volume licences or multiple activation keys take between 1 and 4 hours to be delivered.

How do I download the software?

Purchased software can always be downloaded from the manufacturer’s official website. You will in any case receive the official link in the automatic e-mail immediately after placing your order.

Where do I download the software?

Purchased software can always be downloaded from the manufacturer’s official website. In any case, you will receive the official link in the automatic email immediately after you place your order.


Did you not find the answer to your question?

If your question is not listed in our Frequently Asked Questions or you would like personalised assistance, we are here to help. Contact us through our contact page, and our team will be happy to answer all your questions and provide the assistance you need. We are always there to ensure your satisfaction and resolve any uncertainties.